AMERICAN ADVISORS GROUP
Online Privacy Statement
Welcome to aag.com (the “Site”) and the online services of American Advisors Group (collectively, “AAG”, the “Company,” “we,” or “us”). This Online Privacy Statement (the “Privacy Statement”) explains how we collect, use, disclose, and protect the Personal Information that we collect through our Services, and your choices about the collection and use of such information.
If you are a resident of California, please see our Additional California Privacy Disclosures
Throughout this Privacy Statement, we collectively refer to this Site and any services offered through it as the “Services.” When you use our Services, you agree that we may use and disclose your Personal Information as described in this Privacy Statement. If you do not consent to these terms, you should not use the Services or otherwise provide us with any Personal Information.
If you apply for a loan or another financial product or service with us, we may provide you with a separate notice that describes our practices with respect to the use and disclosure of the non-public personal information that we learn about you in the course of providing you with such Services (such information, “NPPI”), and which gives you an opportunity to opt-out of certain types of information sharing. To the extent that there is any conflict between this Online Privacy Statement and that notice, the notice shall control.
Please note that this Privacy Statement does not describe the practices of any other party that may have access to your Personal Information. To the extent that we provide your Personal Information to our agents or service providers, we will take what we believe to be commercially reasonable steps to ensure that they safeguard such information and use it only for the intended purposes. However, we are not responsible for the practices employed by any third party website that we may link to, nor for the information or content contained therein. We encourage you to review the privacy statements of such other websites to understand their information practices and terms of service.
Click on the links below to jump to each section:
- How We Collect and Use Information
- Sharing of Your Information
- How We Store and Protect Your Information
- Your Choices about Your Information
- “Do Not Track”
- Children’s Privacy
- Links to Other Websites and Services
- How to Contact Us
- Changes to Our Privacy Statement
1. HOW WE COLLECT AND USE INFORMATION
Capitalized terms that are not defined in this Privacy Statement have the meaning given to them in our Terms and Conditions.
We collect the following types of information about you:
Personal Information: For purposes of this Privacy Statement, “Personal Information” means information that would allow someone to identify or contact you or your computing device. We may ask for certain types of Personal Information, such as your first and last name, phone number, current address, and e-mail address when you use the Site or otherwise correspond with us. We may collect other categories of personal information as otherwise described in this Privacy Statement, including, information about your preferences, purchases, as well as information you submit to us, such as your feedback or survey responses.
We use this information to create your account and to operate, maintain, and provide to you the features and functionality of the Services, as well as to communicate directly with you, such as to send you legally required disclosures, or to send you email messages, surveys, questionnaires, telephone calls, and/or text messages. We may also send you Services-related emails or messages (e.g., account verification requests, transaction confirmations, offers and/or counteroffers, notifications of changes or updates to features of the Services, and technical and security notices) or otherwise send you information and marketing messages about products or services that may interest you.
For more information about your communication preferences, see “Your Choices Regarding Your Information” below.
Aggregate or Demographic Information: We may collect and analyze aggregate data assembled from Personal Information collected via the Services. Aggregate data is collected in order to better understand the demographics and usage patterns of all users of the Services, so that we can provide the highest level of service to our customers. Such aggregate data generally is not personally identifiable or linked to a specific user.
Technical Information: Our servers may automatically collect certain technical information about your use of the Services, including, without limitation, your browser type, your operating system, Internet Protocol address, and bandwidth speed. We also may track your activity on our Site, including pages visited, buttons or links clicked, emails opened, etc. Some technical information may qualify as Personal Information, while other technical information may not be personally identifiable. We generally use technical information for system administration, security and statistical analysis.
Mobile Device Data: Certain mobile devices contain unique identifiers that can be used, for example, to identify the physical location of such devices. When you access the Services through a mobile device, we may collect, use, transmit, process and maintain unique identifiers, caller ID data, location-based data, and similar information for various purposes, including to provide the Services you request and to improve your experience with the Services.
We may use “cookies” to collect some of the preceding click here for additional details.
2. SHARING OF YOUR PERSONAL INFORMATION
We may use your Personal Information in order to provide the Services, to deliver advertising content to you, and otherwise for our everyday business purposes, as described above.
Note, however, that we also may disclose your Personal Information to third parties in order to provide the Services and for other reasons. Such third parties may include affiliated or unaffiliated companies and other entities.
Subject to applicable law, the reasons that we may use and disclose your personal information include:
- To create de-identified, anonymized, aggregated or similar non-personally identifiable data, which we may use for any lawful business purpose;
- To engage in routine business uses that an ordinary and reasonable person should expect in the context of the Services that we provide, the reasons for which we collect Personal Information, and/or the ways that similar businesses ordinarily operate, including, for example, uses and disclosures:
- to service providers, information technology providers, consultants, mailing and other business process providers, vendors, and other third parties which help us to operate and improve our business, including by providing analytic services;
- to other companies owned by us or under common ownership, including to our subsidiaries, or to our ultimate holding company and any of its subsidiaries. These companies may use your Personal Information in the same way as we can under this Privacy Statement;
- to third-party marketers who may reach out to you regarding additional products and services;
- for security, anti-fraud, authentication and verification purposes;
- to respond to questions or requests or to contact you for lawful purposes, including for surveys;
- to vendors and their service providers who for purposes of providing us services, which may include helping us to analyze how the Services are used, diagnose service or technical problems, customize content or deliver personal communications, research and development, advertising and marketing services, and/or protect the security or integrity of the Services;
- to our co-branded business partners with whom we may jointly provide Services to you;
- to respond to or participate in commercial disputes (e.g., lawsuits or investigations);
- to persons appearing to have a lawful interest in the Personal Information (e.g., to an insurance company processing an insurance claim involving you); or
- to comply with applicable law;
- In connection with a merger or other business combination or separation (including, but not limited to, a voluntary or involuntary change in our business or structure, or a reorganization, financing, change of control, sale of all or part of our stock or assets, spinoff, bankruptcy, dissolution, or any related to similar proceedings);
- To respond to legal process or to regulatory authorities (such as pursuant to a subpoena; warrant; investigative demand from law enforcement, regulators or others; national or international security letters; etc.)
- To investigate, prevent, or take action regarding suspected or actual illegal activities (including fraud or stalking), security or technical issues;
- To protect against fraud, claims, or other liability or harm to you, us, or others;
- To exercise or perform a legal, ethical, contractual or other right or obligation, such as to enforce our Terms and Conditions or other agreements, or to investigate potential violations thereof; and
- For such lawful purposes as may be disclosed or evident at the time that you provide Personal Information to us (e.g., when you provide Personal Information in response to a survey, sign up for an event, register for a newsletter, or request a Service).
For further information on your choices regarding your information, see the section below called, “Your Choices Regarding Your Information.”
3. HOW WE STORE AND PROTECT YOUR INFORMATION
Storage and Processing: Personal Information collected through the Services may be stored and processed in the United States or any other country in which AAG or its subsidiaries, affiliates or service providers maintain facilities. If you are located in the European Union, Canada, or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including Personal Information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which AAG or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Statement.
Security: We care about the security of your information and use what we believe to be commercially reasonable safeguards to preserve the integrity and security of all Personal Information collected through the Services.
Please be advised, however, that no security measure, system, or control is infallible. WE ACCORDINGLY DO NOT GUARANTEE THAT INFORMATION ON THE SERVICES MAY NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED AND DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, DUTIES OR CONDITIONS IN THAT REGARD. If any applicable law imposes on us a duty with respect to these matters that cannot be disclaimed, you acknowledge and agree that our commercially reasonable precautions shall be considered to satisfy that duty unless (and only unless) we have engaged in willful misconduct.
Compromise of information: In the event that the security of any Personal Information under our control is compromised, we will take reasonable steps to investigate and mitigate the situation, including, when and where appropriate, by notifying those individuals whose Personal Information may have been compromised and taking other steps in accordance with applicable laws and regulations.
4. YOUR CHOICES ABOUT YOUR INFORMATION
Commercial and marketing communications: We may provide notifications to you that are required by law or that are for marketing or other business-related purposes. Subject to applicable law, we may provide such notifications to you via email, text message, hard copy, or through conspicuous posting on our Site or otherwise through the Services. We reserve the right to determine the form and means of providing notifications to you.
Promotional Emails: We may send you emails containing newsletters, promotions and special offers. If you do not want to receive such promotional email communications, you will be given the option to opt out. You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make reasonable efforts to promptly process all unsubscribe requests.
Service-Related Emails: We also may use your Personal Information to send you Services-related informational email communication. You may not opt out of such Services-related communications.
If you do not wish to receive further e-mail communications from us, you may click here to unsubscribe.
AAG complies with all federal and state Do Not Call regulations. We respect and protect your rights and privacy. You may access a copy of our Do Not Call Policy here.
If you have any questions about reviewing or modifying your personal information, you can contact us directly at email@example.com.
5. “DO NOT TRACK”
Our Services do not respond to Do-Not-Track signals from your browser at this time.
6. CHILDREN’S PRIVACY
AAG does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Services are not directed at children under the age of 13. In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any Personal Information from or about a child under 13, please contact us at firstname.lastname@example.org.
7. LINKS TO OTHER WEB SITES AND SERVICES
We are not responsible for the practices employed by websites or services linked to or from the Services, including the information or content contained therein. Please remember that when you use a link to go from the Services to another website, our Privacy Statement does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement in our Services, are subject to that third party’s own rules and policies.
8. HOW TO CONTACT US
If you have any questions about this Privacy Statement or the Services, please contact us at 866-254-9903, email us at email@example.com, or write to us at:
American Advisors Group
Attn: Client Relations
18200 Von Karman Avenue, Suite 1000
Irvine, CA 92612
9. CHANGES TO OUR PRIVACY STATEMENT
We may modify or update this Privacy Statement from time to time to reflect the changes in our business and practices. When we change this Privacy Statement in a material manner, we will update the ‘last modified’ date at the bottom of this page. We encourage you to review this Privacy Statement whenever you use our Services in order to stay informed about our information practices.
To the extent not prohibited by law, any amendment or update to this Privacy Statement will apply to Personal Information that we already have collected and to any Personal Information that we subsequently may obtain. When required by applicable law, however, we may provide you with advance notice of any changes to this Privacy Statement and with an opportunity to object to such changes. If you exercise your right to object, the changes will not become effective with respect to your Personal Information, but your ability to use our Services may be terminated or impaired. We will explicitly notify you of the consequences of objection or non-objection to the extent and in the manner required by law.
This Privacy Statement was last modified on November 12, 2021